As a seasoned experience leader at the intersection of business, people, and innovation, I focus on driving transformation and delivering exceptional, modern B2B user experiences across diverse industries and market segments. With a proven track record in building and scaling high-performing UX, research, and accessibility teams, I emphasize collaboration, quality, and measurable impact. Recognized for my leadership with a "Courage to Lead" award, I am dedicated to creating connections between design and business outcomes. Furthermore, I actively engage with the UX community through speaking, mentoring, and thought leadership, fostering growth and understanding in the field.
My experience encompasses:
Vision & Strategy: Leading vision and strategy for products ( including 0 to 1) and developing modern UX strategy for next gen AI-driven experiences and defining MVPs and roadmap for phased execution towards business outcomes.
Navigating complex transformations: Re-platforming, new UI delivery, and managing integrations through mergers, Scaling & democratizing research, championing Accessibility compliance.
Establishing and scaling critical programs: Experience measurement, accessibility, product rebranding and research democratization.
Customer Engagement: Guiding customers through major product experience transformations.
Building Teams: I excel at building and empowering teams, fostering a culture of collaboration and innovation, and delivering user-centered solutions that drive business growth.
My Leadership Philosophy
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You are only as strong as your team.
Build a team so strong that you don’t know who the boss is!
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Accountability first. Advocacy next.
People support and invest in those they value.
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A visionary without pragmatism is just a dreamer.
While design is uniquely enabled to express vision, true success is in the influence of turning it into reality.
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Embrace data AND respect intuition.
Minimize risk with data but don’t be risk averse!
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Change is the only constant.
Learn. Unlearn. Adapt. Redefine.
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Balance courage and empathy in the face of resistance.
Change resistance is real, even if it is for the better.
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Failing fast is only good when you can recover fast.
Take risks, make mistakes, and proudly share your learnings/experiences with others around you.
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Good design is not just adding and removing. It is about multiplying and amplifying.
Make design the X-factor in the competition and the organization.